topic Re: WiFi keeps dropping out in Broadband

WiFi keeps dropping out

Gardy — Fri, 25 Apr 2025 14:22:09 GMT

My WiFi keeps dropping out, sometimes it can more more than 10 times across a 2 hour period.

I had an engineer come out who did all the checks and they came back clear and decided to provided a new router as he too thought would was the likely issue.

Its been 2 days and I'm right back to square one, and with WFH it's certainly not helpful.

Broadband lights sit at green,amber,green,amber.

Why does this keep happening when all the checks say otherwise?

Any help is appreciated.

Re: WiFi keeps dropping out

Highlinder — Fri, 25 Apr 2025 14:23:15 GMT

@Gardy What colour is the router that you have is it black or white?

Re: WiFi keeps dropping out

Gardy — Fri, 25 Apr 2025 14:23:43 GMT

Black router

Re: WiFi keeps dropping out

Highlinder — Fri, 25 Apr 2025 14:31:13 GMT

@Gardy Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/364534#

Re: WiFi keeps dropping out

Gardy — Fri, 25 Apr 2025 14:39:33 GMT

Re: WiFi keeps dropping out

Gardy — Fri, 25 Apr 2025 15:05:36 GMT

Re: WiFi keeps dropping out

Gardy — Fri, 25 Apr 2025 15:06:29 GMT

It says that both the broadband and voice are disconnected and that WiFi is enabled

Re: WiFi keeps dropping out

Daniel0210 — Fri, 25 Apr 2025 15:39:52 GMT

@Gardy

Your images are being removed as you're not blocking out information Sky don't allow, ie; SSID numbers.