WiFi not working

Rachel561 — Fri, 25 Apr 2025 15:03:22 GMT

No WiFi. Switched off and on twice router

Re: WiFi not working

Daniel0210 — Fri, 25 Apr 2025 15:05:29 GMT

@Rachel561
If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: Haverholme

GD1 — Fri, 25 Apr 2025 15:24:37 GMT

@Rachel561 Your duplicathe thread has been removed as you already raised the issue here, please don't create duplicate threads as this will simply duplicate answer and possibly cause more confusion.

topic Re: WiFi not working in Broadband

WiFi not working

Re: WiFi not working

Re: Haverholme