https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/4968289#M482332 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379205">@Kevinedwards68</a>&nbsp;</P> <P>So I presume this was a new installation? If the engineer stated the hub was faulty you'll need to contact Sky, explain what the engineer told you and get them to send out a replacement hub.&nbsp;</P> Fri, 25 Apr 2025 13:55:06 GMT Daniel0210 2025-04-25T13:55:06Z https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/4968282#M482328 <P>We had a engineer come today and when setting up the sky router was faulty. The engineer said it could be the wire or the box. Everything else here set up is working</P> Fri, 25 Apr 2025 13:47:06 GMT https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/4968282#M482328 Kevinedwards68 2025-04-25T13:47:06Z https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/4968289#M482332 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379205">@Kevinedwards68</a>&nbsp;</P> <P>So I presume this was a new installation? If the engineer stated the hub was faulty you'll need to contact Sky, explain what the engineer told you and get them to send out a replacement hub.&nbsp;</P> Fri, 25 Apr 2025 13:55:06 GMT https://helpforum.sky.com/t5/Broadband/Router-not-working/m-p/4968289#M482332 Daniel0210 2025-04-25T13:55:06Z