topic Re: Openreach in Broadband

Openreach

KevClow74 — Fri, 25 Apr 2025 09:34:12 GMT

Hi, just had sky glass delivered and was having the broadband connected on the 29th Apr. I now have a text saying my new install date is 13th May which is absolutely no good as I work from home and need it. Openreach dont take calls and Sky fobbed me off. Who can I speak to?

Re: Openreach

JimM1 — Fri, 25 Apr 2025 09:37:23 GMT

@KevClow74 As your contract is with sky, then they are the only people you can speak to.

Re: Openreach

Daniel0210 — Fri, 25 Apr 2025 09:55:18 GMT

@KevClow74 wrote:

Sky fobbed me off. Who can I speak to?

@KevClow74

Sky can't influence Openreach over the time period for activation. Also remember that Sky broadband is a domestic service so although fine for customers who work from home it brings no extra or quicker support.

Re: Openreach

StillOnHold — Fri, 25 Apr 2025 14:10:29 GMT

I wouldn't hold your breath when it comes to OpenReach. We have been waiting since last September for fibre to be connected to the property. Had 6 cancelled installation dates umpteen phone calls, all with different reasons why it hasn't happened. Currently scheduled for end of June.

Re: Openreach

Sayek — Fri, 25 Apr 2025 17:57:33 GMT

Sounds like a pain in the rear. I am also expecting Openreach to install a new line from the street pole on 29th April. Dreading a text message like yours.

I also work from home most days and have 2 boys preparing for school exams so can't afford without internet. I gave notice to Virgin Media to end service on 15th May so a bit of overlapping safety.

Like others have mentioned..if Openreach change the date you can't really do much.

Re: Openreach

TimmyBGood — Fri, 25 Apr 2025 18:22:08 GMT

Openreach is attempting to carry out more than 80,000 new FTTP installations each week to meet the national target date (currently December 2026) for 85% coverage: unfortunately it's inevitable that some won't go smoothly.