topic Re: Struggling to connect to wifi in Broadband

Struggling to connect to wifi

Wifi_box_18 — Fri, 25 Apr 2025 00:20:57 GMT

I'm struggling to connect to our WiFi box, as are all our devices. We have tried resetting the box, and all lights go back to green except for internet which is orange

Re: Struggling to connect to wifi

rtshadowguy — Fri, 25 Apr 2025 00:48:58 GMT

Im having this same problem tried unplugging multiple times and resetting even pulled the lead that goes to the wall out but the internet and phone light are staying orange.

Hoping it's just another common sky problem....

Re: Struggling to connect to wifi

caesarome — Fri, 25 Apr 2025 04:35:05 GMT

@rtshadowguy @Wifi_box_18

At that time it could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.