topic Re: Exchange issue in Broadband

Connected no internet

Jackc1 — Wed, 23 Apr 2025 23:58:06 GMT

My Internet router is orange and says that my phone is connected with no Internet, I don't have access to the sky account as it belongs to my landlord but nothing seems to be working, I've tried to authenticate over my phone and xbox but no result

Re: Connected no internet

Chrisee — Thu, 24 Apr 2025 06:19:25 GMT

@Jackc1 your landlord will have to report the fault to Sky as the hub has lost its connection to the line Sky will only talk to the account owner. Contractually your landlord ought not be reselling a domestic broadband connection unless they are resident at the property.

Exchange issue

Jackc1 — Thu, 24 Apr 2025 18:55:22 GMT

I live in bognor regis and sky has told me that there is an exchange issue which is affecting my WiFi, but there are no updates on when I'll get my WiFi back or how long it will take. I am a uni student who has deadlines due very soon and need access to my Internet at home

Re: Connected no internet

GD1 — Thu, 24 Apr 2025 19:14:28 GMT

@Jackc1 I have removed your latest thread as you already raised the same isue here, a new thread isn't required.

As this is a customer helps customer community we can't give you any updates and as the account is in your landlords name only they will get any updates.

In addition to the above any faults reported have a 2 working day SLA to be fixed, being a uni student with deadlines gives you no greater priority over any other customer, you'll need to make alternative arrangements if Uni work is due

Re: Exchange issue

JimM1 — Thu, 24 Apr 2025 19:29:56 GMT

@Jackc1 Also nothing wrong with you WiFi, it is a broadband issue that you have.

Re: Exchange issue

Jackc1 — Thu, 24 Apr 2025 19:33:55 GMT

Then how will it be fixed

Re: Exchange issue

JimM1 — Thu, 24 Apr 2025 19:37:11 GMT

@Jackc1 As per your post 3 of 6, exchange issue will be sorted when the engineers work out the required.