topic Re: Returns in Broadband

Returns

Steve1938 — Thu, 24 Apr 2025 12:56:02 GMT

I've sent back 2 boxes of Sky equipment after leaving, I have receipts. I keep getting text & emails wanting the equipment returned! They actually texted me to say it was returned but I keep getting emails. It's kinda bugging me.

How do I get this to stop?

Re: Returns

caesarome — Thu, 24 Apr 2025 13:02:16 GMT

@Steve1938

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Returns

Addie15 — Thu, 24 Apr 2025 13:11:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Steve1938.