topic No internet in Broadband

No internet

pet68 — Thu, 24 Apr 2025 07:12:49 GMT

I contacted to say there was a problem, you said it was with the exchange and told me it was fixed. My sky checker constantly says there is a problem still and I have no internet still.

Re: No internet

GD1 — Thu, 24 Apr 2025 07:19:21 GMT

@pet68 You're not contacting Sky custom er service by posting here, you will need to call Sky for an update as this is mainly a customer helps customer community.

Re: No internet

Kimberleyleanneco — Thu, 24 Apr 2025 07:23:20 GMT

My Internet dropped out, Internet and voice light flashing orange now but power and WiFi green

Re: No internet! Again!

Kimberleyleanneco — Thu, 24 Apr 2025 07:46:34 GMT

Mines the same, apparently a fault with landline

Re: No internet

caesarome — Thu, 24 Apr 2025 09:03:48 GMT

@Kimberleyleanneco

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.