topic Re: Internet in Broadband

Internet

joleen1990 — Wed, 23 Apr 2025 20:54:30 GMT

It's been 3 times in 6 months my Internet has been disconnected. Someone keeps going to the green box outside my Property and disconnecting my wire from the box. Ino it's something to do with the engineers disconnecting me because was told by two other engineers they keep on doing it. My two daughters have been unable to do any homework or study for college. I will be leaving if this keeps happening. I don't pay £110 a month for no Internet

Re: Internet

GD1 — Wed, 23 Apr 2025 20:58:30 GMT

@joleen1990 Sky aren't responsible if other engineers disconnect your line, it would still happen regardless of which ISP it as.

Moving providers may not resolve it.

Re: Internet

joleen1990 — Wed, 23 Apr 2025 21:07:24 GMT

Thank you for the reply. It needs some kind of identifying mark or a tag to say the wire is connected to a live phone line. My wire is being taking out and someone else's wire is being put in the same place. But this is what two different engineers has told us every time they have been.

Re: Internet

Chrisee — Thu, 24 Apr 2025 06:32:01 GMT

@joleen1990 the connections are marked and any engineer working on the street cabinet has to becauthorised by Openreach and be trained on how to identify the correct connection. It is an unusual fault I would raise this with Sky explaing it has happened repeatedly and ask them to escallatecthe issue with Openreach who should be able to stop this happening.

Re: Internet

joleen1990 — Thu, 24 Apr 2025 07:13:10 GMT

Thank you, that's a big help.