topic Re: Lost connection in Broadband

Lost connection

aitor — Wed, 23 Apr 2025 23:41:03 GMT

It suddendly the connection drop

Re: Lost connection

Daniel0210 — Thu, 24 Apr 2025 03:54:10 GMT

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it hasn't come back on by 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: Lost connection

aitor — Thu, 24 Apr 2025 07:22:08 GMT

Thanks for the info, it really helps.

Re: Lost connection

Mark3710 — Thu, 15 May 2025 20:57:57 GMT

What do you do when you to says no WiFi. Checked it through the app. Checkers box turned on and off and still no sky from the Q box. I work from home so need the WiFi. Frustrated when watching something and it just goes off

Re: Lost connection

Highlinder — Fri, 16 May 2025 10:41:46 GMT

@Mark3710 Is it back working again this morning?

Re: Lost connection

Mark3710 — Fri, 16 May 2025 10:56:36 GMT

Internet is work as my partner works from home. Not tried the tv yet . But thanks