topic Re: DIY gone wrong in Broadband

DIY gone wrong

Jaoddie — Wed, 23 Apr 2025 13:31:29 GMT

I'm putting new facia boards on my house n I've and I thought and I thought a cable was dead but I've now found out it was for my broadband oops. So I'm in desperate need for an engineer but I'm struggling getting through

Re: DIY gone wrong

Jaoddie — Wed, 23 Apr 2025 13:34:03 GMT

So basically I've cut through the wrong cable n my whole sky has gone off.

Re: DIY gone wrong

GD1 — Wed, 23 Apr 2025 13:38:08 GMT

@Jaoddie First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: DIY gone wrong

Jaoddie — Wed, 23 Apr 2025 14:00:21 GMT

I've done all the test results and it's still not working.

Re: DIY gone wrong

GD1 — Wed, 23 Apr 2025 14:04:27 GMT

@Jaoddie To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: DIY gone wrong

Tom-W19 — Wed, 23 Apr 2025 14:13:17 GMT

Hi @Jaoddie

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: DIY gone wrong

Sayek — Wed, 23 Apr 2025 15:50:08 GMT

Thats a expensive DIY disaster. If Openreach visit is needed to pull a new cable from the street pole then it wont be cheap 😬