topic Re: Activation day and wrong router in Broadband

Activation day and wrong router

Aspn — Tue, 22 Apr 2025 19:24:23 GMT

Hi all, today was my activation day but unfortunately I have no internet.

I had a text yesterday saying they sent me the wrong router, which is a SR203.

Product: Superfast broadband 65mb

I have tried to connect the wrong router in the hope it would still work but the internet is just showing an orange light.

Downstream says 67181kbps

But it's permanently trying to connect

Do I actually need a different router sr204 and how long do we think it will take to arrive?

I work from home so it's rather annoying at the moment

Re: Activation day and wrong router

JimM1 — Tue, 22 Apr 2025 19:37:38 GMT

@Aspn Your master socket, does it have G.Fast written on it?

Re: Activation day and wrong router

Aspn — Tue, 22 Apr 2025 19:54:01 GMT

I have a Master Socket 5c MK4.

Openreach replaced it about 6 months ago, it was working fine with my previous isp and a similar product yesterday.

Re: Activation day and wrong router

JimM1 — Tue, 22 Apr 2025 20:00:11 GMT

@Aspn Does look like you have a standard vdsl connection and the SR203 should be fine, RJ11 cable from the purple connection back off the router to the left hand side rj11 cable connector on the 5c socket.

Activation is up to midnight, and 192.168.0.1 will get you to look at the router web manager. Is the previous ISP router off line if you plug that in?

Re: Activation day and wrong router

Aspn — Tue, 22 Apr 2025 20:09:42 GMT

Thanks @JimM1 , the router is connected correctly and the previous isp connection dropped off about 5pm.

I will see what the morning brings, thanks for your help

Re: Activation day and wrong router

JimM1 — Tue, 22 Apr 2025 20:15:39 GMT

@Aspn Just leave the SR203 connected, LAN light will go green when online, router will FW update to the latest and reboot itself, hopefully it all goes to plan, the SR204 is a G.Fast router, never used but think it should fall back to vdsl mode when required.

Summary Status 1st page when web manager connected shows you what you need, will say Broadband with Connected opposite when done.

Re: Activation day and wrong router

Dragons45 — Wed, 23 Apr 2025 10:58:18 GMT

@Aspn wrote:
Hi all, today was my activation day but unfortunately I have no internet.
I had a text yesterday saying they sent me the wrong router, which is a SR203.

Product: Superfast broadband 65mb

I have tried to connect the wrong router in the hope it would still work but the internet is just showing an orange light.
Downstream says 67181kbps
But it's permanently trying to connect

Do I actually need a different router sr204 and how long do we think it will take to arrive?
I work from home so it's rather annoying at the moment

Hi I had exactly same issues. Went from BT to Sky. Sky SR203 router shows permanent amber internet light. Left over night to try to connect but no change. However my old BT router works with Sky broadband. I have engineer booked for next Monday. Please keep us updated when you resolve your situation.

Re: Activation day and wrong router

JimM1 — Wed, 23 Apr 2025 12:16:28 GMT

@Dragons45 Are you still on the BT Router, which one do you have? The BT Smarthub2 has the G.Fast Modem inbuilt to it linked the BT modem pics if you are not sure.

Different types of BT Hub | BT Help

Re: Activation day and wrong router

Aspn — Wed, 23 Apr 2025 13:22:32 GMT

@Dragons45Yep same issue here, left the sr203 plugged in overnight but still no internet just a solid amber light.

Plugged the BT hub back in and it connected after a while, @JimM1 mine is the smart hub 2.

According to openreach gfast isn't available at my property

what would an engineer visit do?

Re: Activation day and wrong router

JimM1 — Wed, 23 Apr 2025 13:25:24 GMT

@Aspn Are you saying now you have the BT Smarthub2 back connected and the Internet is up on it?

Re: Activation day and wrong router

Aspn — Wed, 23 Apr 2025 13:33:48 GMT

@JimM1correct, odd isn't it.

Re: Activation day and wrong router

JimM1 — Wed, 23 Apr 2025 13:38:17 GMT

@Aspn @Dragons45 Not odd, as far as i am concerend, you are both still connected to the BT/EE broadband system, and Sky have not setup the transfer correctly, with the router's on and working, would call sky, inform them that you have the BT router connected, working and can they please run a diagnostic to see what is going on.

Re: Activation day and wrong router

Dragons45 — Wed, 23 Apr 2025 13:42:53 GMT

@JimM1 wrote:
@Aspn Are you saying now you have the BT Smarthub2 back connected and the Internet is up on it?

Yes my BT smarthub is connecting with my Sky superfast broadband and providing the wifi to my home. This is confirmed by Ookla line speed test and the Sky operative who arranged my engineer appointment to enable me to use the Sky router SR203 as I will need to return the BT router.

Re: Activation day and wrong router

Aspn — Wed, 23 Apr 2025 16:24:22 GMT

Do we think the replacement sr204 router will be able to connect successfully or will I need an engineer visit

Re: Activation day and wrong router

TimmyBGood — Wed, 23 Apr 2025 16:43:22 GMT

@Aspn

An SR204 is only particularly relevant where the address is served by G.fast rather than FTTC broadband, otherwise it's no different to the much more common SR203

Re: Activation day and wrong router

Dragons45 — Wed, 23 Apr 2025 17:36:14 GMT

@Aspn wrote:
@Dragons45Yep same issue here, left the sr203 plugged in overnight but still no internet just a solid amber light.
Plugged the BT hub back in and it connected after a while, @JimM1 mine is the smart hub 2.
According to openreach gfast isn't available at my property

what would an engineer visit do?

I am not sure what they will do. I will report back when the enginee has been.

Re: Activation day and wrong router

Aspn — Thu, 24 Apr 2025 14:52:29 GMT

Well the replacement router has arrived but it's just another sr203, identical to the original router.

I have tried to call but unable to get through to a live human being who knows what to do.

Beginning to loose faith in sky

Re: Activation day and wrong router

Aspn — Thu, 24 Apr 2025 20:42:18 GMT

I finally managed to get through to someone at Sky at they were very confused by the BT router working (impossible apparently) and not either of the sky routers but i went through the process of resetting etc on the phone twice with no joy, then after the 3rd reset the replacement router decided to work.

The only difference i could spot was the firmware, which updated as soon as it connected to the internet.

@Dragons45would be interesting if your router is the same, maybe a bad batch?

Re: Activation day and wrong router

JimM1 — Thu, 24 Apr 2025 20:52:59 GMT

@Aspn Do the same test with the other router, there is NO reason what so ever for the SR203 not to work, FW update is just what happens when a new/fresh router is connected to the system. Bet the BT had them well scratching there heads! Latest FW is below.

System Details

ManufacturerSky

ModelSR203

Firmware Version7.04.0100.R

DSL Firmware VersionA2pvfbH043p1.d26u

Re: Activation day and wrong router

Dragons45 — Sat, 26 Apr 2025 11:38:57 GMT

Engineer just called and all sorted. Sky had sent out wrong router with serial number beginning with DE. These where meant for Ireland.

He swapped router for one with serial number beginning D2 all sorted.

Thanks for everyones help in resolving this.