topic Broadband prices in Broadband

Broadband prices

Katie923 — Wed, 23 Apr 2025 11:48:44 GMT

Why are the renewal prices higher for current customers than new customers, why would I want to pay £10 more a month for the exact same package I have now

Re: Broadband prices

TimmyBGood — Wed, 23 Apr 2025 11:53:54 GMT

@Katie923

Because that's how the ISP business operates: they know a significant percentage of users don't switch supplier, and calibrate their pricing accordingly.

Re: Broadband prices

Sayek — Wed, 23 Apr 2025 12:19:21 GMT

You are the customer and have a choice of shopping around on all ISP that use Openreach.

I normally give 30 days notice 1 month before the discount rate period ends. Then give it 2 weeks and speak to retentions team if they prepared to offer a discount before you jump ship.

9/10 times they will offer a good discount...if they dont then go to another ISP as a new customer. As you are switching on Openreach, things in theory should go smoothly.

We do that when it come to home/car insurance...no rewards for auto renewal so shop around.