https://helpforum.sky.com/t5/Broadband/Connection/m-p/4966473#M481772 <P>My tv keeps losing connection comes up with an error message and stops my tv working giving me the circle of doom, I reload the tv and it still tells me no internet connection but everything is green on my hub?&nbsp;</P> Wed, 23 Apr 2025 11:36:19 GMT Chlo1993 2025-04-23T11:36:19Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/4966473#M481772 <P>My tv keeps losing connection comes up with an error message and stops my tv working giving me the circle of doom, I reload the tv and it still tells me no internet connection but everything is green on my hub?&nbsp;</P> Wed, 23 Apr 2025 11:36:19 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/4966473#M481772 Chlo1993 2025-04-23T11:36:19Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/4966562#M481794 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4377815">@Chlo1993</a>&nbsp;</P> <P>When this happens are you other devices like phones connected to yourvwifi connection or do they lose the connection as well. If they do then try&nbsp;<SPAN>running the line test here to see if any faults are found:</SPAN></P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 23 Apr 2025 12:25:35 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/4966562#M481794 caesarome 2025-04-23T12:25:35Z