https://helpforum.sky.com/t5/Broadband/Minimum-speed/m-p/4966386#M481750 Hi I have just joined sky and pay for the 500mbit speed which is guaranteed to get 400mbit. When running a check I can't get above 300 and it averages around 250 Are you able to advise why this is and what can be done to improve to the guaranteed speed advertised Wed, 23 Apr 2025 09:18:15 GMT Tomn94 2025-04-23T09:18:15Z https://helpforum.sky.com/t5/Broadband/Minimum-speed/m-p/4966386#M481750 Hi I have just joined sky and pay for the 500mbit speed which is guaranteed to get 400mbit. When running a check I can't get above 300 and it averages around 250 Are you able to advise why this is and what can be done to improve to the guaranteed speed advertised Wed, 23 Apr 2025 09:18:15 GMT https://helpforum.sky.com/t5/Broadband/Minimum-speed/m-p/4966386#M481750 Tomn94 2025-04-23T09:18:15Z https://helpforum.sky.com/t5/Broadband/Minimum-speed/m-p/4966417#M481752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4377747">@Tomn94</a>&nbsp;Have a look on your account with the service checker, it will show you the speed to the Sky Router, that is what you expect, to the device is different scenario so you need to say what it is, how you are testing etc. Link below for you to check.</P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-speeds-explained" target="_blank">Broadband speeds explained | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P>&nbsp;</P> Wed, 23 Apr 2025 10:04:35 GMT https://helpforum.sky.com/t5/Broadband/Minimum-speed/m-p/4966417#M481752 JimM1 2025-04-23T10:04:35Z