https://helpforum.sky.com/t5/Broadband/Swapping-Sky-Max-Hub-for-another/m-p/4966208#M481690 I got a replacement hub delivered today. I swapped it with my previous (faulty) one, however even after two-plus hours the My Sky app is still showing the old one. And the Spy Pods are still blinking!! Tue, 22 Apr 2025 20:54:25 GMT M+B 2025-04-22T20:54:25Z https://helpforum.sky.com/t5/Broadband/Swapping-Sky-Max-Hub-for-another/m-p/4966208#M481690 I got a replacement hub delivered today. I swapped it with my previous (faulty) one, however even after two-plus hours the My Sky app is still showing the old one. And the Spy Pods are still blinking!! Tue, 22 Apr 2025 20:54:25 GMT https://helpforum.sky.com/t5/Broadband/Swapping-Sky-Max-Hub-for-another/m-p/4966208#M481690 M+B 2025-04-22T20:54:25Z https://helpforum.sky.com/t5/Broadband/Swapping-Sky-Max-Hub-for-another/m-p/4966285#M481716 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2295682">@M+B</a>&nbsp;You nedd to get Sky to sort this so&nbsp;I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.</P> Wed, 23 Apr 2025 07:19:24 GMT https://helpforum.sky.com/t5/Broadband/Swapping-Sky-Max-Hub-for-another/m-p/4966285#M481716 Chrisee 2025-04-23T07:19:24Z https://helpforum.sky.com/t5/Broadband/Swapping-Sky-Max-Hub-for-another/m-p/4966383#M481749 <P>Thanks for escalating this. We’ve sent M+B &nbsp;an invite to chat.<BR /><BR />Please be aware conversations automatically close if there is no response within 48 hours.<BR />&nbsp;</P> Wed, 23 Apr 2025 09:17:28 GMT https://helpforum.sky.com/t5/Broadband/Swapping-Sky-Max-Hub-for-another/m-p/4966383#M481749 Lisa-P1987 2025-04-23T09:17:28Z