Connection failure

raypan923 — Tue, 22 Apr 2025 16:25:52 GMT

Hello, the broadband connection at home has issue recently. I have to manually restart the router and hub every 2 days due to no signal & connection failure. It created a huge problem, as i rely on the internet connection to monitor & manage my home appliances & security system.

The issue is unknown as the connection will fail anytime, the frequency is about every 48 hours, it work after manually restart, however it will fail again after 24 - 48 hours. Please kindly help to resolve the problem, thanks.

Re: Connection failure

caesarome — Tue, 22 Apr 2025 17:07:01 GMT

@raypan923

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Re: Connection failure in Broadband

Connection failure

Re: Connection failure