topic Re: Charged in Broadband

Charged

CatalinaR — Tue, 22 Apr 2025 10:06:28 GMT

Why I have been charged if I already cancelled my contract?

Re: Charged

GD1 — Tue, 22 Apr 2025 10:09:14 GMT

@CatalinaR Bills are produced 14 days prior to Direct Debit date, if you cancelled you would have needed to give 31 days notice for TV & 4 days notie for Broadband.

Any overpayments will be refunded

Re: Charged

Daniel0210 — Tue, 22 Apr 2025 10:11:03 GMT

@CatalinaR wrote:

Why I have been charged if I already cancelled my contract?

@CatalinaR

Billing continues throughout your 14 days notice period if you've successfully cancelled and don't forget bills are generated 14 days before the payment date.

Any overpayment shoukd be reimbursed after about 6 weeks.

Re: Charged

SKY1992bf — Tue, 22 Apr 2025 10:10:58 GMT

@CatalinaR You have to give 14 days notice to cancel and billing continues as normal during this period

bills are generated 14 days before payment due date so likely whilst you were still a customer and must be paid as normal

a corresponding credit for days beyond termination date will be applied to the account next month

Re: Charged

CatalinaR — Tue, 22 Apr 2025 11:26:22 GMT

The thing is that they charged me almost double from what I normally pay 🙄 I don't understand what that payment is

Re: Charged

Daniel0210 — Tue, 22 Apr 2025 11:28:24 GMT

@CatalinaR

We obviously can't see you bills or account. How did you cancel? When did you cancel? Have Sky sent you an email acknowledging the cancellation?

Re: Charged

SKY1992bf — Tue, 22 Apr 2025 11:30:20 GMT

@CatalinaR wrote:
The thing is that they charged me almost double from what I normally pay 🙄 I don't understand what that payment is

@CatalinaR the itemised billing should detail any unexpected charges so what is listed on there

have been asked to and returned any loaned equipment, it could be a non return fee

Re: Charged

JimM1 — Tue, 22 Apr 2025 12:10:46 GMT

@CatalinaR Had you contract just run it's 24 month course before you cancelled it, the bill as everyone is telling you is a process that goes on, you move and depending on the timing you get a bill, it will be a lot more because all your discount's are gone, they take the money and they REFUND it back, that is a time period 6-8 weeks....

Re: Charged

CatalinaR — Tue, 22 Apr 2025 13:30:01 GMT

Thank you, yes I have just spoken to them and they will refund