topic Re: WiFi not working in Broadband

WiFi not working

K_E — Tue, 22 Apr 2025 09:09:04 GMT

My WiFi has been out for 2 weeks now. Someone was sent to my area to "sort" the problem out as it was supposedly an issue outside the home but there was no resolution. I've gone through all of the troubleshooting test multiple times with no success, so it's clear I need an engineer to come and sort this out, yet I'm unable to get in contact with an actual person to book one.

Re: WiFi not working

caesarome — Tue, 22 Apr 2025 09:24:59 GMT

@K_E

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi not working

Daniel0210 — Tue, 22 Apr 2025 09:35:40 GMT

@K_E wrote:

I'm unable to get in contact with an actual person to book one.

@K_E
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.