topic Re: Very Disappointed with Fibre Broadband. :-( in Broadband

Very Disappointed with Fibre Broadband. :-(

JLA75 — Fri, 18 Apr 2025 18:57:52 GMT

I am a chronically ill 49 year old woman who lives alone. I had SkY Fibrebroadband fitted last Thursday afternoon and it isn't working correctly. OpenReach who fitted it didn't do it correctly but I can't get through to them or Sky. I wear as alarm around my neck and if I fall the carers come arouind to help. My landline isn't working, My Sky is only half working, I can't use On Demand, my landline isn't working My OpenReach keeps dropping, out. I don't think it was fitted properly. It isn't safe for me to be stuck like this. All four lights of my Hub are lit up but the Open Reach keeps flickering. I wish it could be sorted out this weekend but I'm very aware that, that's unlkely. to happen. I won't fiddle with the hubs in any way .because I wouldn't want to break anything. I know I still have my old Q hub here but untl That's fixed I can't get rid of it, if I end up having to pay some money I'll have to despite living on benefits. I can assure you that I won't have a happy Easter. this year, maybe the next one eh? Thanks forr reading, Can anyone halp me please?

Re: Very Disappointed with Fibre Broadband. :-(

caesarome — Fri, 18 Apr 2025 19:01:28 GMT

@JLA75

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Very Disappointed with Fibre Broadband. :-(

JLA75 — Mon, 21 Apr 2025 23:25:39 GMT

Sadly it still hasn't been rectified, but thanks for your help.

Re: Very Disappointed with Fibre Broadband. :-(

Chrisee — Tue, 22 Apr 2025 05:03:49 GMT

@JLA75 given your concerns I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to try to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Very Disappointed with Fibre Broadband. :-(

Greenfingers001 — Tue, 22 Apr 2025 07:11:45 GMT

Thanks for escalating this. We’ve sent @JLA75 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Very Disappointed with Fibre Broadband. :-(

Daniel0210 — Tue, 22 Apr 2025 07:18:06 GMT

@JLA75

Given your heath issues it may be worth registering with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance