topic Re: No WiFi in Broadband

No WiFi

Chelseann8 — Mon, 21 Apr 2025 15:12:30 GMT

Good afternoon we seem to have lost all internet connection from 3:20pm we have done all the checks to which it states there is no fault however no WiFi working on devices nor the tv - the sky box on the tv says no internet connection so can't work out why the runs have said no errors.

Re: No WiFi

Daniel0210 — Mon, 21 Apr 2025 15:15:35 GMT

@Chelseann8
If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: No WiFi

JimM1 — Mon, 21 Apr 2025 15:16:10 GMT

@Chelseann8 Run a service check to see if sky are aware off any problems.

https://www.sky.com/servicechecker

Re: No WiFi

Jlou — Mon, 21 Apr 2025 16:28:07 GMT

I'm having the exact same issue, I've checked and it says there are no known issues, I've done all the fault checks and diagnostics etc and still can't get a connection.
WiFi is working on my phone and laptop but tv saying no internet connection.
this is the 3rd discussion forum today that says there are issues but yet Sky are saying no known issue

Re: No WiFi

JimM1 — Mon, 21 Apr 2025 17:51:10 GMT

@Jlou If you meant to or not but you need to clear your statement up, you have it working, it is just the TV that has a problem correct!!!

Re: No WiFi

Jlou — Mon, 21 Apr 2025 18:08:49 GMT

No Jim, it isn't working despite trying everything and having to call Sky. They've booked a. Engineer to come out to investigate as the call handler agreed that something isnt right with the sky q connection

Re: No WiFi

JimM1 — Mon, 21 Apr 2025 18:17:38 GMT

@Jlou Thanks for replying, you posted multiple places with litlle/no information which is never good, as you have now stated you have Sky Q, is the satelite side working but not the internet connected that is the issue.

Re: No WiFi

RM1210 — Mon, 21 Apr 2025 19:21:37 GMT

My sky has been a pain for the past two days, service checker says everything is fine even claims I'm getting 152mbs download which I've never had. All my sky q boxes don't work iPads phones etc are sporadic it's a joke. Not sure what Sky is playing at but this is not working I've tried everything

Re: No WiFi

Polly653 — Fri, 21 Nov 2025 08:28:32 GMT

No WiFi

Re: No WiFi

JimM1 — Fri, 21 Nov 2025 09:02:53 GMT

@Polly653 Is it a NO wifi or a NO Broadband both are different, if an event from last night switch your hub off for 5 mins then back on see if it clears!