HELP!

Broomer — Mon, 21 Apr 2025 15:32:21 GMT

Having problems with broadband, it keeps dropping, we have run sky testing and no difference, can you please help

Re: HELP!

peter-marlow+1966 — Mon, 21 Apr 2025 15:35:20 GMT

Have tried restarting your router to see if that does anything ?

Re: HELP!

Daniel0210 — Mon, 21 Apr 2025 15:36:21 GMT

@Broomer
If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: HELP!

JimM1 — Mon, 21 Apr 2025 15:37:26 GMT

@Broomer If you have done all that you think can be then call sky,

https://www.sky.com/help/articles/broadband-diagnostic-start

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