topic Re: Services Blocked in Broadband

Services Blocked

JC831 — Mon, 21 Apr 2025 13:35:52 GMT

On Saturday morning my services were restricted as my direct debit didn't go through, an hour or two later I paid online and tried to reinstate my services and I keep getting the message saying restore failed. I have spoken to sky on Saturday and was told it'll be back on within 24 hours, I called back 24 hours later when it wasn't back on, I was told actually it's 48 hours from when the bill is paid so Monday morning it'll reactivate, they offered to call me to confirm it's back on, Monday arrives and no internet and no phone call, I phone sky and speak to a women who says she's unsure what's happening and a complaint has been issued by the original agent on the phone. Then I'm advised this will take up to one week to rectify.

does anyone know a way I can get my services back online faster? I work from home and if I have no internet for a week I'm going to miss out on a weeks wages.

thank you!

Re: Services Blocked

peter-marlow+1966 — Mon, 21 Apr 2025 13:40:32 GMT

If you had problems like this as it's bank holiday weekend your services will not be reinstated until your funds have cleared at sky so you probably won't get your services back until later this week

Re: Services Blocked

Daniel0210 — Mon, 21 Apr 2025 13:41:13 GMT

@JC831
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

Re: Services Blocked

JC831 — Mon, 21 Apr 2025 13:59:14 GMT

Thank you for this information, very strange that sky didn't inform me this. They've tried several times to reinstate but can't find the issue and even told me my services would be back in on the next 60 minutes when I called this morning.

Re: Services Blocked

JimM1 — Mon, 21 Apr 2025 14:05:17 GMT

@JC831 And maybe that your online payment method was approved and done with imediate effect as required and now sky have the issue off re-instating the service, if you do not ask them you are the only one who can!

Re: Services Blocked

JC831 — Mon, 21 Apr 2025 14:38:28 GMT

@JimM1 yes I have spoken to them several times and none of the people I have spoken to have any idea what's causing the issue.