topic Re: Appalling service in Broadband

Appalling service

Kyle2 — Mon, 21 Apr 2025 12:26:30 GMT

Absolutely rubbish. Not getting what I paid for, then get an email saying they can't fix it and give me a no early cancellation fee. I'd much rather you worked and I get what I pay for! Then the price still goes up but I'm still averaging 10mbps.

would never recommend to anyone! [Removed]

Moderator note: Removed swearing

Re: Appalling service

peter-marlow+1966 — Mon, 21 Apr 2025 12:59:56 GMT

You are not talking to sky on here we are just fellow customers on here like yourself, i would suggest you contact sky about this issue again

Re: Appalling service

TimmyBGood — Mon, 21 Apr 2025 14:08:33 GMT

@Kyle2 wrote:

Not getting what I paid for, then get an email saying they can't fix it and give me a no early cancellation fee. I'd much rather you worked and I get what I pay for!

Typically that happens where the ISP has no confidence Openreach or their equivalent in the RoI is going to resolve an ongoing issue with a copper line. ISPs cannot fix such things themselves because their personnel are not permitted to touch such infrastructure which is exclusively the remit of the national network maintainer.

Re: Appalling service

TimmyBGood — Mon, 21 Apr 2025 13:57:46 GMT

@Kyle2 wrote:

I'm still averaging 10mbps.

Note that this is significant because the Universal Service Obligation is still (only) 10Mbps (although only applying to BT as the designated USO provider)