https://helpforum.sky.com/t5/Broadband/Router/m-p/4965134#M481366 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4376653">@1963Goodtime</a>&nbsp;</P> <P>Was this what you ran::</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 21 Apr 2025 12:23:18 GMT caesarome 2025-04-21T12:23:18Z https://helpforum.sky.com/t5/Broadband/Router/m-p/4965130#M481364 Today while watching YOUTUBE my router lost connections multiple times where the green LEDs turned amber and its ongoing. I have pulled power cord from router and Sky puck? Did wifi broadband check and no problems, can you help. Mon, 21 Apr 2025 12:19:29 GMT https://helpforum.sky.com/t5/Broadband/Router/m-p/4965130#M481364 1963Goodtime 2025-04-21T12:19:29Z https://helpforum.sky.com/t5/Broadband/Router/m-p/4965134#M481366 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4376653">@1963Goodtime</a>&nbsp;</P> <P>Was this what you ran::</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 21 Apr 2025 12:23:18 GMT https://helpforum.sky.com/t5/Broadband/Router/m-p/4965134#M481366 caesarome 2025-04-21T12:23:18Z