https://helpforum.sky.com/t5/Broadband/Damaged-ONT-box/m-p/4964599#M481240 <P>The Openreach ONT box is damaged. Openreach says I must notify through sky. Sky app and phone service go round in circles and nothing lets me talk to a person and get it resolved.</P> Sun, 20 Apr 2025 15:38:44 GMT RossM4 2025-04-20T15:38:44Z https://helpforum.sky.com/t5/Broadband/Damaged-ONT-box/m-p/4964599#M481240 <P>The Openreach ONT box is damaged. Openreach says I must notify through sky. Sky app and phone service go round in circles and nothing lets me talk to a person and get it resolved.</P> Sun, 20 Apr 2025 15:38:44 GMT https://helpforum.sky.com/t5/Broadband/Damaged-ONT-box/m-p/4964599#M481240 RossM4 2025-04-20T15:38:44Z https://helpforum.sky.com/t5/Broadband/Damaged-ONT-box/m-p/4964600#M481241 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4376267">@RossM4</a>&nbsp;<BR />Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.</P> Sun, 20 Apr 2025 15:42:14 GMT https://helpforum.sky.com/t5/Broadband/Damaged-ONT-box/m-p/4964600#M481241 Daniel0210 2025-04-20T15:42:14Z