topic Re: WiFi issue in Broadband

WiFi issue

JennaElwood0603 — Sat, 19 Apr 2025 18:44:04 GMT

For the last month or so the WiFi connection keeps dropping out constantly. Everytime I turn on my gaming console the WiFi stops working.

I have tried everything Sky recommend to make the connection better but it doesn't last. Especially when devices connected to the WiFi are in the same room.

Its become very frustrating now because I'm paying a monthly direct debit for WiFi that is not consistent and unreliable

Re: WiFi issue

Greenfingers001 — Sun, 20 Apr 2025 08:52:40 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147