topic Re: Intermittent pixelating/very poor service in Broadband

Intermittent pixelating/very poor service

PK0808 — Sat, 19 Apr 2025 19:57:12 GMT

After several resets at the mains over the last hour, my sky is constantly pixelating its impossible to watch. Im paying over £100 pm but watching my tv through freeview. Really poor Sky internet and Sky stream puck.

Re: Intermittent pixelating/very poor service

peter-marlow+1966 — Sun, 20 Apr 2025 08:28:17 GMT

What speed is your broadband ? My be you need a faster broadband service, you can check the speed by going to the Netflix app go to the help open it go to check my network and run that to see what speed the puck is getting, you need 25mps to watch hd channels and 35mps to watch in uhd channels

Re: Intermittent pixelating/very poor service

Chrisee — Sun, 20 Apr 2025 08:28:38 GMT

@PK0808 modt likely issue is poor wifi signal to the Stream puck you can test that by running the network test in the Get Help menu of the Netflix app.

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

Re: Intermittent pixelating/very poor service

PK0808 — Sun, 20 Apr 2025 08:38:58 GMT

Hi Peter

I have just found the very simple solution to the problem. I was watching an Amazon firestick for a few years, forgot it was there, so unplugged it and bingo all sorted. It was interfering with the wifi signal to the puck.

Thank you for replying.

Re: Intermittent pixelating/very poor service

peter-marlow+1966 — Sun, 20 Apr 2025 09:54:10 GMT

Glad you got it sorted out happy viewing