topic Re: No internet in Broadband

No internet

Whitehorne — Sun, 20 Apr 2025 07:13:19 GMT

Internet dropped last night. Reset the router and followed all of sky's troubleshooting. Still not got the Internet light on. Who can I contact as we have sky stream too so right now we have no internet or tv.

Re: No internet

lettice — Sun, 20 Apr 2025 07:15:52 GMT

Firstly, see what it shows from the following;

To check there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

Re: No internet

Daniel0210 — Sun, 20 Apr 2025 07:26:46 GMT

@Whitehorne
Who can I contact as we have sky stream too so right now we have no internet or tv.

@Whitehorne

If you end up needing to report this to Sky simply dial 150 from your Sky Talk landline (if it's still working). Otherwise dial 150 (free) from a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.