topic Re: Issues with streaming in Broadband

Issues with streaming

Re-Anne — Sat, 19 Apr 2025 21:04:45 GMT

Hi, I continuously have issues when watching tv. I repeatedly get the "an error has occurred" message, frozen pictures, buffering and this is on sky tv, prime, Netflix, channel 4 od, pretty much all of the apps on the tv. We have reset the box and have turned it off by the wall also however it continues to happen

Re: Issues with streaming

peter-marlow+1966 — Sun, 20 Apr 2025 06:50:27 GMT

Probably a poor wifi signal, many people on here report this problem, if you can connect your tv or puck by ethernet cable it is more stable, also the more devices you have connected to the Internet the weaker the signal to each device gets, what is your broadband speed, i am on sky gigafast broadband 900mps full fibre to the property and have two 55inch sky glass tvs, sky live camera, puck,Xbox lg smart tv, freesat box, tablet, p c, laptop, three alexers, 3 mobile phones connected the 2 sky glass tvs, the puck, and the LG tv are all connected by ethernet cables and i personally have no freezing problems

Re: Issues with streaming

Hooky — Sat, 19 Jul 2025 19:15:35 GMT

I only have one small tv connected.

Engineer came out yesterday and checked the speed and signal strength of my broadband and both very good.

He left me a signal booster anyway.

All I've done is taken the new puck out of the box, connected to the mains and the tv, and followed on the prompts on the screen, but it won't let me complete the set up?

Any suggestions?