topic Re: Received Message "Sent the wrong hub"? in Broadband

Received Message "Sent the wrong hub"?

ChilliDog — Sat, 19 Apr 2025 11:32:21 GMT

Hi, I recently joined Sky and received a hub package this week. My activation date is 21st April. However, I got another message saying the wrong hub was sent by mistake and that a replacement is on the way. I haven’t received the new one yet. Is there any way to track the package or get an update? When I tried calling, I only got an automated response and was directed to a web link.

Re: Received Message "Sent the wrong hub"?

peter-marlow+1966 — Sat, 19 Apr 2025 12:25:20 GMT

If you have the my sky app it may be worth logging on there and see if you can track the order

Re: Received Message "Sent the wrong hub"?

caesarome — Sat, 19 Apr 2025 12:27:49 GMT

@ChilliDog

Does anything appear here for you:

https://www.sky.com/ordertracking

Re: Received Message "Sent the wrong hub"?

ChilliDog — Sat, 19 Apr 2025 13:19:28 GMT

Hi @caesarome , it only shows that the previous package (the wrong one) was delivered. There's no information about the new hub.

Re: Received Message "Sent the wrong hub"?

Jynxy — Sat, 19 Apr 2025 13:37:20 GMT

What hub was you sent? this could have been an automated system error and that you may have been sent the correct one.

Re: Received Message "Sent the wrong hub"?

ChilliDog — Sat, 19 Apr 2025 13:46:54 GMT

Hi @Jynxy , I received a black one, Model: SR203.

Re: Received Message "Sent the wrong hub"?

Jynxy — Sat, 19 Apr 2025 13:48:07 GMT

What Broadband did you order? this will work with most connections,

Re: Received Message "Sent the wrong hub"?

ChilliDog — Sat, 19 Apr 2025 13:52:52 GMT

It is called "Sky Broadband Superfast" on the order page. The message I received shown as Sky Hub 4.2.

Re: Received Message "Sent the wrong hub"?

Jynxy — Sat, 19 Apr 2025 13:54:36 GMT

If this is superfast then you will have the correct router.

Re: Received Message "Sent the wrong hub"?

ChilliDog — Sat, 19 Apr 2025 14:03:11 GMT

I see. Thank you so much for your help.

Re: Received Message "Sent the wrong hub"?

Wally3 — Fri, 02 May 2025 07:25:45 GMT

We have received exactly the same text sent 17 April. Nothing received and no further communication. Did you get issue resolved?

message was

Re: Received Message "Sent the wrong hub"?

ChilliDog — Fri, 02 May 2025 10:37:28 GMT

Yes, I received another package last week, and they asked me to return the original one.