topic IPLAYER ON GO SLOW!! in Broadband

IPLAYER ON GO SLOW!!

MicheleW — Fri, 18 Apr 2025 19:00:56 GMT

Programmes buffering - very annoying as did not have this problem with BT !!!

Re: IPLAYER ON GO SLOW!!

peter-marlow+1966 — Fri, 18 Apr 2025 19:21:53 GMT

When did you switch broadband provider as sky say for the first to weeks the broadband can fluctuate up and down before it settles

Re: IPLAYER ON GO SLOW!!

MicheleW — Sat, 19 Apr 2025 06:52:05 GMT

It was about a month ago.

Re: IPLAYER ON GO SLOW!!

Chrisee — Sat, 19 Apr 2025 07:18:35 GMT

@MicheleW the most common cause of buffering is down to poor wifi connection between the router and the device that is managing the stream. It is critical that video streaming device has a good steady wifi connection. Some customers report that Sky hubs have less range tgan the system they replace often that can be down to position of the hub has changed or they had boosters before and none now but overall it does seem some BThubs do have better WiFi range.

Sky sell an addon called WiFi Max which can supply up to 3 extenders which should sort this for you (see https://www.sky.com/help/articles/sky-wifi-max) It maybe worth calling Sky reporting the issue to see if they can cut you a deal on that package if the performance of the Sky hub is that much worse than the BT kit you had before.