https://helpforum.sky.com/t5/Broadband/Outdated-router-dropping-connection/m-p/4963354#M480895 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4375351">@PurplePikmin</a>&nbsp;wrote:<BR /> <P>we have had this router since around 2012/13.</P> <HR /></BLOCKQUOTE> <P>All remaining Sky Hubs (2013-16) and Q Hubs (2016-19) are due to be swapped out during 2025.</P> Fri, 18 Apr 2025 16:07:39 GMT TimmyBGood 2025-04-18T16:07:39Z https://helpforum.sky.com/t5/Broadband/Outdated-router-dropping-connection/m-p/4963325#M480889 <P>Our Wi-Fi keeps stopping on devices and not working until the router gets reset, we have had this router since around 2012/13.<BR />The Wi-Fi speed and connection tests online show 70MB/s and no drops in signal but when we are using wired Ethernet in the house we are getting speeds from between 20-40 and it also regularly has connection to the router but no Wi-Fi until the router gets reset.&nbsp;</P><P>I have tried going through all the automated help check tools but haven't found a solution and when I filed a complaint they said they would send an engineer but my complaint has been closed.</P><P>Is there any way to talk to a human to discuss this issue or do I just need to cancel with sky and look elsewhere?</P> Fri, 18 Apr 2025 15:32:34 GMT https://helpforum.sky.com/t5/Broadband/Outdated-router-dropping-connection/m-p/4963325#M480889 PurplePikmin 2025-04-18T15:32:34Z https://helpforum.sky.com/t5/Broadband/Outdated-router-dropping-connection/m-p/4963354#M480895 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4375351">@PurplePikmin</a>&nbsp;wrote:<BR /> <P>we have had this router since around 2012/13.</P> <HR /></BLOCKQUOTE> <P>All remaining Sky Hubs (2013-16) and Q Hubs (2016-19) are due to be swapped out during 2025.</P> Fri, 18 Apr 2025 16:07:39 GMT https://helpforum.sky.com/t5/Broadband/Outdated-router-dropping-connection/m-p/4963354#M480895 TimmyBGood 2025-04-18T16:07:39Z