topic Contract cancellation in Broadband

Contract cancellation

Mauricio97 — Fri, 18 Apr 2025 11:04:04 GMT

I would like to cancel the contract because I am going to move direction and to the new direction where I am going to go they have fiber optics with community fibre.

Re: Contract cancellation

caesarome — Fri, 18 Apr 2025 11:07:14 GMT

@Mauricio97

You need to contact Sky and give them 14 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-broadband

Select "No, I still need help" at the bottom of the page on the above link.

Re: Contract cancellation

Daniel0210 — Fri, 18 Apr 2025 11:22:59 GMT

@Mauricio97
Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.