https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4962480#M480634 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4374691">@Darrenmusson</a>&nbsp;With the change was it sky to sky and possible router change over or not keeping the old router, but the engineer connected you up to the fttp service and left it that way for you to carry on using it as a fttp connected internet.?</P><P>&nbsp;</P><P>What lights etc are on with your router and also on your new ONT that (OR Openreach) has installed, you may wish to power that off for a couple minutes also. No rapid off/on leave a few mins...</P> Thu, 17 Apr 2025 13:58:01 GMT JimM1 2025-04-17T13:58:01Z https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4962469#M480628 <P>Just had the full fibre installed today</P><P>Everything working fine until an hour ago. All devices j. House now say connected without Internet. Have turned off router and switched back on but no good.&nbsp;</P> Thu, 17 Apr 2025 13:19:36 GMT https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4962469#M480628 Darrenmusson 2025-04-17T13:19:36Z https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4962480#M480634 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4374691">@Darrenmusson</a>&nbsp;With the change was it sky to sky and possible router change over or not keeping the old router, but the engineer connected you up to the fttp service and left it that way for you to carry on using it as a fttp connected internet.?</P><P>&nbsp;</P><P>What lights etc are on with your router and also on your new ONT that (OR Openreach) has installed, you may wish to power that off for a couple minutes also. No rapid off/on leave a few mins...</P> Thu, 17 Apr 2025 13:58:01 GMT https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4962480#M480634 JimM1 2025-04-17T13:58:01Z