topic Re: Broadband switch in Broadband

Broadband switch

Adam151 — Thu, 17 Apr 2025 12:13:40 GMT

Switched to Sky broadband today. Got a message this morning saying it is now active. Unpacked my new router, connected up. Internet light stays orange. Won't connect. Weirdly my old router works fine. On my Sky app on my phone it says I'm connected and all set up but the sky hub definitely doesn't want to connect to the internet. Any thoughts?

Re: Broadband switch

caesarome — Thu, 17 Apr 2025 12:32:44 GMT

If your old router from your previous supplier is working then it might be that the changeover hasn't happened just yet despite you being told it has occurred sominwiyld stick with this d router until it stops working then see if your Sky one works.

Re: Broadband switch

Adam151 — Thu, 17 Apr 2025 13:28:37 GMT

Thanks. I went through the troubleshooting on the app and it said it needed to book me an engineer. Done. But not a great start with Sky. Never had any issues with broadband switches in the past.

using my old router for now.

Re: Broadband switch

Adam151 — Mon, 21 Apr 2025 07:09:56 GMT

Sky are now sending me out a new router as they believe they sent me the wrong one by mistake. They have also said they will cancel the engineer which they didn't do so I have done so through this site.

Re: Broadband switch

JimM1 — Mon, 21 Apr 2025 07:33:55 GMT

@Adam151 Are you still up and running connected with the OLD Router?

Re: Broadband switch

Dragons45 — Mon, 21 Apr 2025 10:29:10 GMT

@Adam151 wrote:
Switched to Sky broadband today. Got a message this morning saying it is now active. Unpacked my new router, connected up. Internet light stays orange. Won't connect. Weirdly my old router works fine. On my Sky app on my phone it says I'm connected and all set up but the sky hub definitely doesn't want to connect to the internet. Any thoughts?

I had an identical issue with my new router and activation issues. Sky arranged an engineer visit for 28 April for me. However my old BT router is working with my sky broadband. Please let me know how sky resolve your problem.

Re: Broadband switch

Adam151 — Wed, 23 Apr 2025 14:33:07 GMT

Issue fixed. New router arrived today and works fine. Coverage through my home not as good as my previous router but at least it works.

Re: Broadband switch

Dragons45 — Wed, 23 Apr 2025 14:36:02 GMT

@Adam151 wrote:
Issue fixed. New router arrived today and works fine. Coverage through my home not as good as my previous router but at least it works.

Great. Which router did they provide you with?