topic Sky Max Hub Terrible Connection in Broadband

Sky Max Hub Terrible Connection

Sgreeny93 — Thu, 17 Apr 2025 09:41:47 GMT

My wifi connection since moving to the Sky Max Hub has been borderline unusable.

The connection constantly drops out across all my devices and the Sky diagnostic tests are telling me I am getting 2-3mb daily average.

Re: Sky Max Hub Terrible Connection

Chrisee — Thu, 17 Apr 2025 09:42:33 GMT

@Sgreeny93 Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes with solid internal walls. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

Re: Sky Max Hub Terrible Connection

Sgreeny93 — Thu, 17 Apr 2025 09:44:50 GMT

This is in a small 1 bedroom flat. All rooms are within a few metres of the Hub. I have never had these issues on older Sky routers or with other providers. This has only started happening since 'upgrading' to the Max Hub around a month ago