https://helpforum.sky.com/t5/Broadband/Router-Issues/m-p/4962124#M480529 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4374455">@Elaineb1</a>&nbsp;the key light is the one labelled Internet as thst shows if the hub is connected. If the Service Checcker in the My Sky app is telling you the area fault has been cleared call Sky to tell them it hasn't.</P> Thu, 17 Apr 2025 06:51:02 GMT Chrisee 2025-04-17T06:51:02Z https://helpforum.sky.com/t5/Broadband/Router-Issues/m-p/4962108#M480528 We lost connection yesterday due to an issue in the area, service checker says we now have Internet. Now we can't connect to router. Router has 2 green lights middle light is off. I have reset but still not working Thu, 17 Apr 2025 06:12:40 GMT https://helpforum.sky.com/t5/Broadband/Router-Issues/m-p/4962108#M480528 Elaineb1 2025-04-17T06:12:40Z https://helpforum.sky.com/t5/Broadband/Router-Issues/m-p/4962124#M480529 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4374455">@Elaineb1</a>&nbsp;the key light is the one labelled Internet as thst shows if the hub is connected. If the Service Checcker in the My Sky app is telling you the area fault has been cleared call Sky to tell them it hasn't.</P> Thu, 17 Apr 2025 06:51:02 GMT https://helpforum.sky.com/t5/Broadband/Router-Issues/m-p/4962124#M480529 Chrisee 2025-04-17T06:51:02Z