topic Re: 11 smart plugs now stopped connecting in Broadband

11 smart plugs now stopped connecting

annamattic — Wed, 16 Apr 2025 19:37:19 GMT

I have 11 smart plugs on 2.4 worked fine for 3 years now all of a sudden all 11 have ceased to connect. (13.04.25) Ive deleted the app and tried a new one, ive tried leaving the plugs unpowered, ive tried restarting my phone, ive tried turning the broadband box on and off - ive run out of ideas any help would be aporeciated.

Re: 11 smart plugs now stopped connecting

JimM1 — Wed, 16 Apr 2025 20:21:41 GMT

@annamattic Do you have any other device that is still working and connected via the router on the 2.4Ghz band to eliminate that the router is still working?

Just had a quick look and all my Tapo are working fine!

Re: 11 smart plugs now stopped connecting

Chrisee — Wed, 16 Apr 2025 20:40:26 GMT

@annamattic check that the Sky hub still has the wifi bands split as occasionally that setting can occasionally be lost when the hub updates and settings return to the default settings.