topic Re: New router in Broadband

New router

Gordonmackay — Wed, 16 Apr 2025 15:47:35 GMT

I would like a new router as it is old

Re: New router

caesarome — Wed, 16 Apr 2025 15:56:01 GMT

@Gordonmackay

Have you been sent an email or letter about a replacement hub ?

Re: New router

Gordonmackay — Wed, 16 Apr 2025 16:22:45 GMT

No. It's almost impossible to find a way to speak someone real xx

Re: New router

caesarome — Wed, 16 Apr 2025 16:32:30 GMT

@Gordonmackay

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: New router

Daniel0210 — Wed, 16 Apr 2025 17:53:38 GMT

@Gordonmackay

Sky are in the process of replacing some older model hubs and customers affected are receiving either an email or letter about the process. If you don't have a hub that qualifies then Sky are unlikely to replace it just because it's old if it's working okay but as suggested give them a call to discuss.

Re: New router

Gordonmackay — Wed, 16 Apr 2025 18:08:51 GMT

That worked. Thanks.

Re: New router

Gordonmackay — Wed, 16 Apr 2025 18:59:57 GMT

Thank you.