topic Re: Wifi speed was never fast enough in Broadband

Wifi speed was never fast enough

Jon842 — Wed, 16 Apr 2025 14:24:38 GMT

I've just found out that my broadband has not strong enough or ever was. They said they'd only refund the days its showw on the speed test when we checked it was over 2 3rds less than what I was sold.i need my old sky id ad it has the readings sfrom when it was installed and what strength it was. At that time

Re: Wifi speed was never fast enough

Chrisee — Wed, 16 Apr 2025 15:42:37 GMT

@Jon842 the history is only available for the last month and the speed guarantee only gives one months refund in the 24month contract if speeds to the hub drop below the minimum for 3 days in the last 30days so you couldn't claim multiple times (see https://www.sky.com/help/articles/sky-broadband-speed-guarantee)

Sky will normallyvtelease you from contract if Openreach are unable to get the line to meet the guaranteed speed which we see quite frequently on partial fibre services.

Re: Wifi speed was never fast enough

Jon842 — Wed, 16 Apr 2025 15:54:01 GMT

Really I can't believe they have charged me all that time and they never said till I was getting a new contract.