topic WiFi not connecting after activation in Broadband

WiFi not connecting after activation

CJ94 — Wed, 16 Apr 2025 09:04:26 GMT

Activation text received today.
hub plugged in and connected to master socket as shown.
broadband orange light is on and cannot connect.
have tried resetting, master reset, different cables to connect.
cannot get through to an actual person, connection tests shows issue with connection of hub.
Supposed to be working from home today, no engineer available for another week!
someone please help before I chuck it out of the window!
thanks

Re: WiFi not connecting after activation

JimM1 — Wed, 16 Apr 2025 09:12:35 GMT

@CJ94 Although you have received the activation text it can still as sky say take up to midnight, if you had a previous supplier and router have you tried it back on to see if that connection is still up.

Re: WiFi not connecting after activation

CJ94 — Wed, 16 Apr 2025 09:17:02 GMT

Hiya,

ok, thanks, maybe that's what it is then.
yes, they disconnected at midnight unfortunately.

Re: WiFi not connecting after activation

JimM1 — Wed, 16 Apr 2025 09:23:22 GMT

@CJ94 It is normally a smooth change over, text received, swap router's, let the sky router connect, do it's FW update and reboot its self then good to go, but sometimes OR are involved and have to make some changes, once it gets through all of this then you are good to go, problems can appear and only SKY/OR can sort that out.

Re: WiFi not connecting after activation

CJ94 — Wed, 16 Apr 2025 21:01:36 GMT

Ok thanks, is OR open reach?
its 10pm and still not working...

Re: WiFi not connecting after activation

Dawn222 — Wed, 16 Apr 2025 21:08:32 GMT

I am having the exact same problem

Re: WiFi not connecting after activation

JimM1 — Wed, 16 Apr 2025 21:13:25 GMT

@CJ94 OR is indeed Openreach who control the network. with fttc connection there is normally nothing they need to do dependent on what was previous for your connection, but mistakes and errors can be made both OR/SKY side of things, this becomes a faild activation and if it does happen then it will be for Sky to organise with OR depending on what has gone wrong.

Re: WiFi not connecting after activation

CJ94 — Thu, 17 Apr 2025 07:20:59 GMT

Still not working. I've booked an engineer but there is a whole week's wait!
Really not convenient when you work from home, luckily it's bank holiday!

Re: WiFi not connecting after activation

CJ94 — Thu, 17 Apr 2025 07:22:59 GMT

It's such a pain isn't it!?
Let me know if you find a resolution and I'll do the same.

I've had to book an engineer but it's a weeks wait! Really not ideal as I work from home!

Re: WiFi not connecting after activation

Chrisee — Thu, 17 Apr 2025 07:23:09 GMT

@CJ94 the bank holiday explains the delay as Openreach only work on domestic lines on working days.

Re: WiFi not connecting after activation

CJ94 — Thu, 17 Apr 2025 07:24:34 GMT

Such a pain, should've gone live yesterday. Not a good time for things to go wrong lol!

Re: WiFi not connecting after activation

JimM1 — Thu, 17 Apr 2025 07:36:42 GMT

@CJ94 The OR master socket, is it the type with a 5C on it, and you are plugged into the left hand connector? As you do not say which sky router that you have if it is the Black SR203 then also into the Purple connection at the rear of it. The original router did you also have it cabled in the exact same way, if using the ADSL filter supplied with some units was it the sky one or an original.

Setting up your Sky hub | Sky Help | Sky.com | Sky Help | Sky.com

Re: WiFi not connecting after activation

CJ94 — Thu, 17 Apr 2025 07:55:01 GMT

The main switch just has one socket.
It was previously connected via micro filter, I've tried connecting both ways, via the grey cable with the purple connection and also using the micro filter.
it's just the standard black sky router (super fast)

the previous hub was a standard talktalk one.
I've tried resetting it at the back, turning off at the mains etc, broadband light just stays orange

Re: WiFi not connecting after activation

JimM1 — Thu, 17 Apr 2025 08:01:32 GMT

@CJ94 You are 100% sure that it is the Master socket, there are NO other sockets in the house and that is the direct landline feed from OR to that socket?

Take a picture and attach with the camera icon, YOU need the filter with the connection that you describe...

Re: WiFi not connecting after activation

Chrisee — Thu, 17 Apr 2025 08:27:34 GMT

@CJ94 if you service has not connecting call Sky to check Openreach completed the job as on occasions they hit a xnag. The texts apoear to be sent shen the job is assigned not completed.

Re: WiFi not connecting after activation

CJ94 — Thu, 17 Apr 2025 08:37:04 GMT

I've tried calling sky but everytime I do, I just get the automated service which just defaults to doing line tests etc. looked into ringing OR but states on their website that if using sky, contact them and not them

Re: WiFi not connecting after activation

CJ94 — Thu, 17 Apr 2025 08:39:00 GMT

Yes, it is the master socket, there are no others in the house and this one has always been used for the broadband.
It is currently plugged in via filter, however, this is the original as I didn't receive one with my sky hub package, could this be the issue or are they universal?
im not home currently as having to work from my mums but can send a picture through later on

Re: WiFi not connecting after activation

JimM1 — Thu, 17 Apr 2025 09:27:25 GMT

@CJ94 In theory yes they are universal, but i do have a vague memory from years back that i had to either NOT use a DSL cable or the Original Filter, but it was a sky to sky router change over say from the ER110 to the SR203 or an even earlier model, when i swapped then got NO connection until i sorted out one or the other and i had been with sky for 20 years.

Have a look see in the box, it is normal to get both cable/filter from sky, but things do go wrong, had a quick look at my new sky router, did not need filter/cable etc as on fttp so did NOT get in the package, but box has Model SR203hUK and part code 16731 on the label.

I also replaced my own old master socket to the new 5C as it is far better than the ADSL filter hanging off the socket, you engineer visit that should be one of the things that they can change over. see link.

Re: Tell me about these socket | Sky Community

Re: WiFi not connecting after activation

CJ94 — Thu, 17 Apr 2025 09:31:35 GMT

Ok thank you, I thoroughly checked the box several times and it definitely did not come with a filter.
I guess I'll just have to wait until engineer comes Wednesday...

thanks for your help!

Re: WiFi not connecting after activation

Dragons45 — Thu, 17 Apr 2025 15:13:55 GMT

I have had similar problems. I am switching from BT to Sky superfast. Activation day 17April 2025.

I have Set up Black Sky router SR203 only to be fustrated by the ever present amber light under the internet writing.

I have undertaken multiple rounds of removing replacing leads and resets to no avail.

However, I have re-connected my old BT router and I have internet service. (at a superior speed to my old BT broadband)

I will reconnect the sky router overnight and see if the problem rectifies itself..

If not I shall contact sky and report my status back here..