topic Re: Just moved in fully and strange WiFi issues. in Broadband

Just moved in fully and strange WiFi issues.

Ayallogue — Thu, 27 Mar 2025 17:48:27 GMT

I got Sky broadband install in February and everything was working fine. The wife has been working from home without any issues.

I have now fully moved into the house and I am unable to connect my PC or Xbox to the WiFi.

I sometimes connect and it will give me a speed of 1.3 Mbps.

I have the white Sky router which has been working fine.

Re: Just moved in fully and strange WiFi issues.

peter-marlow+1966 — Thu, 27 Mar 2025 18:39:33 GMT

What broadband package is your partner on ? You may need to upgrade to a higher speed and don't forget that the speed you are getting in the package is what the hub receives the more you have connected to the broadband the weaker the signal to each device also wifi is not the best and most reliable solution, if you can an ethernet cable is better, fellow sky customer, 55inch sky glass gen 1, 55inch sky glass gen 2 lg tv puck, 3 alexers, Xbox p c, laptop, tablet, sky live camera, 3 mobile phones, and gigafast broadband 900mps, also you could ask sky for the pods to place around the house to help boost the signal

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Thu, 27 Mar 2025 18:42:19 GMT

We are on Full Fibre 500.

Re: Just moved in fully and strange WiFi issues.

peter-marlow+1966 — Thu, 27 Mar 2025 18:45:45 GMT

Yep that will be to the hub, i have full fibre gigafast broadband 900mps but i still need a signal booster as it is an old house with thick walls

Re: Just moved in fully and strange WiFi issues.

peter-marlow+1966 — Thu, 27 Mar 2025 18:50:24 GMT

If you have a smart tv and have Netflix then go to the help on Netflix open it and do the check my network and see what speed your tv is getting in each room you have one in and at the same time have some other things connected to the Internet to get a true reading

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Thu, 27 Mar 2025 19:36:16 GMT

What booster do you use ?

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Thu, 27 Mar 2025 20:16:45 GMT

You see the issue with that is that I am using two devices that I am not using Netflix on.

I got 1.3 Mbps on multiple tests on the two devices.

I am currently posting this via my phone in the same spot and everything is fine with that device.

Re: Just moved in fully and strange WiFi issues.

peter-marlow+1966 — Thu, 27 Mar 2025 21:18:28 GMT

I got my booster from sky, and my hub is sky wifi max to, the white hub

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Thu, 27 Mar 2025 21:21:50 GMT

Did you call them up and say ? Was it straight forward ??

I can install an extender tomorrow and wait until the house gets renovated before sinking in some network cables to each room in the house.

Re: Just moved in fully and strange WiFi issues.

peter-marlow+1966 — Thu, 27 Mar 2025 21:29:29 GMT

I called sky to get my hub changed and the booster to, with full fibre broadband to the property gigafast i get 900mps to the hub, and a granted 600mps, did you say you get 500mps ?if so that to the hub, and i think if i the granted speed is 300mps i could be wrong

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Thu, 27 Mar 2025 21:38:41 GMT

Currently I am streaming some UHD stuff and I just did a speed test in the living room.

I am getting 450 Mbps.

If I go upstairs and turn on my PC and do a test I get 1.3 Mbps. It also sometimes fails to run.

If I start my Xbox it's real slow it terms of basic speed.

I was with VM before this and I could get WiFi across my old house without any issues.

Re: Just moved in fully and strange WiFi issues.

peter-marlow+1966 — Thu, 27 Mar 2025 21:43:58 GMT

Ok not sure to say, may ring sky and see what they surjust you might be able to get gigafast broadband and that may solve the problem

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Thu, 27 Mar 2025 22:06:05 GMT

I just looked into that and it looks like I will be paying more. I really do want to pay anything more.

Re: Just moved in fully and strange WiFi issues.

Chrisee — Fri, 28 Mar 2025 07:43:29 GMT

@Ayallogue we all want to pay thecabdolute minimum but to get decent wifi coverage in every room you need morecthan a single Sky hub

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Sun, 06 Apr 2025 21:09:19 GMT

The previous router that was owned by the previous owner worked perfectly. 🤔

Just an update....

I installed a simple WiFi extender and it has resolved all my issues.

It seems that Sky routers are not like the rest.

Before WiFi extender....

1.3 Mbps

After

516 Mbps 😂

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Mon, 14 Apr 2025 20:15:34 GMT

Just a little update.

My Pod arrived today. I have been trying to get my office PC to connect to the pod.

I can connect everything in the room to the pod. The only thing I can't connect is the PC.

I am going to put that down to hardware issues.

I have a slight issue, some devices jump between connections. My iPad was jumping between pod and router today. Is that normal?

I have downstairs devices that connect to the pod upstairs and random upstairs items connect to the router downstairs.

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Tue, 15 Apr 2025 20:25:28 GMT

So after a few days....

My windows 10 PC is unable to connect to the Sky wifi.

I have tried different wifi cards and all have the same issue. I even rebuilt the os and tried and I get the same issue.

Has anyone else had issues ?

Re: Just moved in fully and strange WiFi issues.

Chrisee — Wed, 16 Apr 2025 05:50:23 GMT

@Ayallogue does the PC connect to the hub? If you haven't done so reducectge wifi security setting in the My Sky app to WPA2 from WPA3-T as some devices cannot accept the new setting.

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Wed, 16 Apr 2025 08:18:45 GMT

Thanks but most of my devices connect perfectly without any issues.

I don't want to remove the security as everything else is fine.

This morning at 4am I got up because I couldn't sleep. I was thinking about how I should fix this issue.

So my long term plan is to have the key devices in the office wired and everything else can be from the wifi.

It won't be until next week that I can run cables and sink them into the wall.

Until then I just moved the pod to another switch and ran a network cable to it.

Speed test this morning showed similar speeds to other devices in the same area.

I am currently in work on a long day and will test it later.

Re: Just moved in fully and strange WiFi issues.

Ayallogue — Thu, 17 Apr 2025 08:42:45 GMT

So after having a successful day yesterday I went to do some work from home....

I am currently getting 83.91 Mbps upload and 52.61 Mbps upload.

Last night I got a constant 410 Mbps and 63 Mbps upload.

Sky really has the worst internet system I have ever used.

I need to call them back up to speak to someone to maybe arrange for someone to call out.

Anyone got any other suggestions on fixing this ?