topic Re: Persistent slow service in Broadband

Persistent slow service

TommyC68 — Tue, 15 Apr 2025 16:51:45 GMT

I have been experiencing severe drop offs on my broadband just now my download speed is 10.54mb/s this has improved from 8.7mb/s in the last 30mins. This has been happening over the past 4 weeks. It works OK then drops off stopping anything I'm streaming. I have tried my equipment on other networks with no problem. This is not the first problem I've had with your service and I'm thinking of looking elsewhere

Re: Persistent slow service

Addie15 — Wed, 16 Apr 2025 07:37:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147