topic Re: Not able to set up broadband in Broadband

Not able to set up broadband

SK47 — Tue, 15 Apr 2025 12:49:31 GMT

I can't set up my broadband. There was no purple cable in the box. And I can't connect to wifi, it shows me tha message.

Re: Not able to set up broadband

Chrisee — Tue, 15 Apr 2025 15:20:38 GMT

@SK47 you have a full fibre connection so do not need the purple cable which is for partial fibre connections.. Connect the other end of the cable in thecsocket marked LAN into the ethernet socket on your Sky hub marked WAN (also marked as number 4) and gge hub should connect.

Re: Not able to set up broadband

SK47 — Tue, 15 Apr 2025 15:26:09 GMT

Thank you so much for your help. But that's exactly what I did and I still have the same result as below on the photo. I don't know what else to do.

Re: Not able to set up broadband

Chrisee — Tue, 15 Apr 2025 15:32:11 GMT

@SK47 if the hub has not connected ie the light turned white it is probsbly because your service has not been activated as yet which can happen at anytime up unitil,midnight. If its stil not connected tomorrow call Sky its pointless calling today as theyvwont know anything until Openreach updatetge order overnight.

Re: Not able to set up broadband

SK47 — Tue, 15 Apr 2025 15:40:53 GMT

It's green shimmering light. Any idea what that means? Thank you.