topic Re: Cant afford bill and need wifi back on due to finaical difficulty in Broadband

Cant afford bill and need wifi back on due to finaical difficulty

Campbell98 — Tue, 15 Apr 2025 13:40:42 GMT

I am in financial difficulty and have cameras on my home due to Domestic violence but need the WiFi on, can't afford the sky bill until 2 days . Also have a disabl3d son who is neurodiverse and relies on the wifi

Re: Cant afford bill and need wifi back on due to finaical difficulty

SKY1992bf — Tue, 15 Apr 2025 13:44:10 GMT

@Campbell98 Sky won't restore service until the outstanding payment has been made and a new continuous payment setup

this is a standard policy across the board with no exceptions

Re: Cant afford bill and need wifi back on due to finaical difficulty

Daniel0210 — Tue, 15 Apr 2025 14:38:33 GMT

@Campbell98
Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Cant afford bill and need wifi back on due to finaical difficulty

Chrisee — Tue, 15 Apr 2025 15:13:18 GMT

@Campbell98 if you are on a means tested benfit like Universal Credit you qualify for Sky's Social Tariff see https://www.sky.com/help/articles/sky-social-tariff

Re: Cant afford bill and need wifi back on due to finaical difficulty

peter-marlow+1966 — Tue, 15 Apr 2025 16:59:13 GMT

I would ring sky and tell them about your situation with you and your son and they may be able to help you

Re: Cant afford bill and need wifi back on due to finaical difficulty

Daniel0210 — Tue, 15 Apr 2025 17:03:38 GMT

@peter-marlow+1966

When services are restricted any calls to Sky will automatically request payment so unfortunately the OP is extremely unlikely to be able to speak with staff.