Saying no internet conn

AT53 — Tue, 15 Apr 2025 12:57:19 GMT

Message saying no internet connection. Apparently checks say ok

Re: Saying no internet conn

Daniel0210 — Tue, 15 Apr 2025 13:00:23 GMT

@AT53
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: Saying no internet conn

Akh12345 — Thu, 28 Aug 2025 00:00:42 GMT

No connection

Re: Saying no internet conn

Daniel0210 — Thu, 28 Aug 2025 03:13:34 GMT

@Akh12345

See my reply immediately above your post.

topic Saying no internet conn in Broadband

Saying no internet conn

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Re: Saying no internet conn