topic No internet in Broadband

No internet

Debbie401 — Tue, 15 Apr 2025 11:32:44 GMT

Orange lights on router and no internet

Re: No internet

GD1 — Tue, 15 Apr 2025 11:35:24 GMT

@Debbie401 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Debbie401 — Tue, 15 Apr 2025 12:09:00 GMT

Did all of that, everything is showing as fine; it isnt

Re: No internet

Daniel0210 — Tue, 15 Apr 2025 12:42:22 GMT

@Debbie401

You may need to call Sky to report it. Dial 150 free from your Sky Talk landline if that's still working.