No internet connection

paigelb_xx — Tue, 15 Apr 2025 06:06:27 GMT

Noticed broadband went down yesterday. Tried everything to get it back on, nothing works. Must be a huge outage somewhere even though Sky havent reported it. I tried to reset this morning (05:45am 15/04/2025) still not working.

Re: No internet connection

Daniel0210 — Tue, 15 Apr 2025 06:33:21 GMT

@paigelb_xx

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: No internet connection

peter-marlow+1966 — Tue, 15 Apr 2025 06:34:41 GMT

I would call sky and report this issue to them they may not be aware of it

topic Re: No internet connection in Broadband

No internet connection

Re: No internet connection

Re: No internet connection