Flakey Connection

jonnysmig — Mon, 14 Apr 2025 21:03:13 GMT

Hi,

My connection isn't the best. I can't get fibre at my house but pay for the best speed I can get (according to the SKy website it's 80mb, but whenever I use Speedtest recently its 40mb or less. And upload speed is closer ro 3mb (as opposed to 10mb I used to get. It's also dropping a lot. When I've done the test on the sky website it says that there are some phone line errors.

How can I get these investigated? How can I get the speed back? Trying to find a way to contact anyone on the sky website is a nightmare.

Any advice welcome (or if you could get fibre to my house that would be welcome too :))

Thanks

Re: Flakey Connection

JimM1 — Mon, 14 Apr 2025 21:32:21 GMT

@jonnysmig If it does not give you an option at the end off the diagnostic test to book an engineer, then call sky, have them test when you are there at home, if the CS see's the errors they will book an engineer with your permission. Line faults can only be looked at by OR Engineers.

topic Re: Flakey Connection in Broadband

Flakey Connection

Re: Flakey Connection